Hi Gordon,Spikes and cones. oregondv.com
This is common practice with Audio Components. I once had to wait 7 months for replacment panels for my CLS. and another 9 months to get my Krell amp returned from repair. I had several phone conversations to urge and every time, they did not even remember my order. As I am living close to the swiss border, I decided to ask a swiss dealer and: it took him one (!!!) week to get my panels.The real bad thing is: after more half a year, the panels still didn´t arrive!
According to Dana they were shipped in early November...
Does anybody consider a delivery time of > 6 months reasonable?
Just a thought Tom... do they have a list of speakers they DO NOT have parts for? In other words.... lifetime service to me would indicate that they are committed to servicing a product for the lifetime of it.... which would mean having available parts to do so... If they no longer have parts for a product - it would seem lifetime service is in fact 'lip service'?? Don't mean to stir the hornets nest... but, they should put a list of product that they do not have available parts on I would think....unless that is somewhere and I am unaware...If I recall the Logos was one of those products??. thanks tim.From ML:
Due to some confusion we want to clarify the above information. Lifetime service is not a lifetime warranty. Lifetime service means is that our service department will work with MartinLogan owners to help resolve issues on every product we’ve made, even if the product is out of warranty. This is not a guarantee that we will have parts on hand to fix every product we’ve made since 1983. Nor do products that are out of warranty receive free service parts. However, for example, if you have a Monolith II from the 80’s (true story—we still see these come in for service repairs) we will do our best to help keep these legacy products operational. In many cases we still have parts on hand that can be used to fix legacy speakers like this should the owner desire to invest in the necessary parts. Long story short, if your product is out of warranty and you want to fix an issue, reach out to our team and we will work with you to help resolve the problem.