Can you imagine what concern this thread is doing to potential/new member/owners of ML product...?
I don’t post a lot lately – used to - but do like to check in now and then. Never expected to see this one coming.
My ReQuests which I purchased new in 1999 have been sitting in storage for about the past 7 years now (Due to sub-dividing my listening room to accommodate our child). When I do want to listen, I do so by physically moving them from the corners of the room into a reasonable place – albeit temporarily. Although the setup is short-term and not acoustically symmetrical as the permanent setup was, I persisted. I persist at getting that “audiophile high” listening to the reproduced music only an ESL can do. I have used them very seldom but hold onto them for a reason – I never think about selling them - ever.
One day on August 28, 1999 on a whim, I felt like taking a trip to the local audio salon Woodbridge Stereo to have a listen to some equipment, which at the time was located in West Caldwell New Jersey. I heard a piano coming form the back room, the high end room, which to me sounded like someone was actually playing a real piano and not a playback of a recording. I was so taken by the accuracy of the setup that I spent a few hours in that room listening to albums and compact discs with the salesperson. I was sold on the quality of the sound reproduction from these new speakers, ReQuests. They were of the ESL technology that Martin Logan manufactures. They were not dynamic cone design, they are ESL. The speed and accuracy was light years ahead of any other speaker I listed too in my affordable price range.
I purchased the ReQuests in October of 99 and have enjoyed many years of trouble free music reproduction listening to many recordings, and still do when I can. I also own a Descent to compliment the already capable ReQuests. I planned to own and enjoy them for untold years. I called ML customer service twice in that time of the original staff and ownership, once to obtain a (one) new binding post, the other to inquire about replacing the cloth on one of my lower grill covers. Both of those times I was connected to Jim Power and both times I was a completely satisfied customer. In fact, I received a set of binding posts, no charge.
As of lately, I find myself very concerned with this change at ML particularly with the response, support, unwelcome surprises, dissatisfaction of current owners, and the ongoing developing reputation that is so different from what I knew. I am a manufacturing engineer by trade in the high reliability segment for the past 21 years, and educated as a mechanical engineer. One of my responsibilities as a Mfg. Eng. is to determine and implement best practice on how to manufacture a product at the lowest cost without sacrificing expected quality level specked out by customer requirements. It is very difficult if not impossible to manufacture high end reliable product at low cost yet obtain the highest quality – if you do it is considered cheap, not low cost but cheap. Cheap is garbage, low cost is engineered smart. When I purchased Martin Logan I did not want cheap. I do not expect replacement panels to be cheap or low cost however, I also don’t like unexpected surprises nor to be ripped off. When I first heard that there would be lifetime service for ML’s, I thought I would be ok for a while. Now it seems that is not true. I would have liked to have known so I had a chance to obtain panels before the surprise took place. I am not convinced with the responses trying to justify the cost for replacement parts I’ve seen here…it’s too much $$ in too short a time. I am pretty certain it’s being driven from the top down and it is greed.
ML to me is all about electrostatic technology…some of the best out on the market, the best customer support and service, and listening to its customers. Perhaps I should change that from current to past tense. So much seems like it has changed since the original team stood tall in Kansas.
This thread has a lot of views, a lot. I can’t imagine what new members and owners are thinking…it would certainly drop my jaw and cause me to reconsider…