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Great customer service from ML

MartinLogan Owners (MLO)

Help Support MartinLogan Owners (MLO):

Delnia

New member
Joined
Jan 27, 2021
Messages
2
Reaction score
1
Had issues with my Montis stat panels which were playing at different sound levels between the left hand and right hand sides. Contacted ML customer support through e-mail and within the hour had received troubleshhooting instructions from a gentleman named Ron (basically exchanging the stats panels from 1 speaker to the other). That did not solve the issue. I am lucky my warranty is still in effect. The next day, I had new stats delivered to my door with clear instructions on how to replace them. Wow! Installed them and everything is now fine! I don`t know of many companies that provide such efficient customer support. Within 48hrs, an issue as important as changing the stat panels was resolved!

Kudos to Ron and ML`s customer service!
 

TomDac

former MLO owner/operator
Staff member
Joined
Dec 27, 2004
Messages
3,630
Reaction score
20
Location
Rancho Mirage, California
ML has always been this way and I'm so happy to hear they are still taking care of their customers like this. YAY
 

Robert D

Well-known member
Joined
Jul 21, 2020
Messages
564
Reaction score
96
Had issues with my Montis stat panels which were playing at different sound levels between the left hand and right hand sides. Contacted ML customer support through e-mail and within the hour had received troubleshhooting instructions from a gentleman named Ron (basically exchanging the stats panels from 1 speaker to the other). That did not solve the issue. I am lucky my warranty is still in effect. The next day, I had new stats delivered to my door with clear instructions on how to replace them. Wow! Installed them and everything is now fine! I don`t know of many companies that provide such efficient customer support. Within 48hrs, an issue as important as changing the stat panels was resolved!

Kudos to Ron and ML`s customer service!
Ron is taking care of getting me some new Prodigy panels. Should be about 2 or 3 weeks for me.
 

Paul172

Well-known member
MLO Supporter
Joined
Jul 10, 2020
Messages
63
Reaction score
22
Ron is great! He has helped me out on many occasions and even with pandemic hours ML service goes out of their way to make sure us ML owners are satisfied! I love reading about these positive customer experiences!
 
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