I need to make an important point here. I am NOT conflating support with being able to access panels.
Support for older models is not what I am demanding (although it is good if it is possible).
* If a circuit board blows, I am happy to deal with it. I would love ML to have a replacement, however if they do not, there are at least 10 electronics experts in a 50km radius I can take it to.
* If a dynamic driver blows, I can get it re-coned.
* If the box deteriorates, I can get it re-finished.
None of that is true for panels.
So.......support is not the issue. The issue is the availability of a very specialised proprietary item, that is an essential part of a very expensive and exotic product.
Sorry - the manufacturer has a responsiblitiy here.
Yes true, I do get what you're saying out loud...! take it easy mate, I hear ya!
We all value our gear differently; some value warranty over price, others value the actual item itself more than anything else due to the sound & performance (like me), and others value service and long term parts support. It's easier said than done, and after all it's a business. I'm just bloody happy ML is doing the best they can, through their support network and offering older panels across the globe to any customer! As one member said, there's really no other speaker company that does this. I've been a dealer myself and in fact I called up my mates in Spore and I asked them this very question. They're still thinking... so looks like ML is the only one so far, and good on them!
We all had a good laugh at Quad, for during warranty, we all experienced multiple panel and tranny failures. The local Quad importers AVR couldn't do diddly! And IAG didn't even have a clue as to why their made in China panels were failing... there's a clue! MIC blink blink! After having spent over 22grand on two pairs of Quads, the reply I got from the Aus importer was something along the lines, "sorry about the speakers failing, just buy another one!" And so I did, I bought the CLX's! Will never look back at any other stats, ML's tech support and service has always been top notch. Just like their stats, they don't flinch one bit!
Like I said in my other posts, at this stage, panel failures on ML's don't bother me one bit. I know they're always around to help and if more tech work is required, there are other resources to access. So at this stage, I would just sit back, light that cigar, pour that scotch (single malt it is...) and enjoy those fine tunes!
(the good wife recommended Glen Levit Single Malt, so might as well)
Cheers, RJ