Let's see, since acquiring the MLs in 12/07 i purchased a Sunfire, a Lexicon, a Marantz SACD, and even a Panamax online with very fine results. And then the Depth arrived - with very bad results. The unit arrived with all four post that attach the outer ring to the magnet on one of the speakers detached.
This happened in August and I am still upset. I actually had one of these little beauties in my home only to see it in agony and to loose it. I was so excited about finally getting a Depth; it was horrible to see it so damaged.
The unit was purchase on eBay. It was from a dealer and i asked enough questions to feel confident. It may have arrived damaged because of the ridiculous packaging, which i won't describe because you may think i am exaggerating, or the unit may have already been damaged.
Upon attempting to contact the seller, i learned that he had been suspended from eBay. To make a long story short, after a very agonizing and stressful period, my funds were recovered via a PayPal claim.
So, I want to share some experience and points based on this transaction.
A)The seller's location is that of an actual ML authorized dealer but selling under a different company name, which i learned only after speaking to ML support and after returning the sub.
B)DO NOT TRUST PAYPAL to recover funds - use a credit card!! PayPal always directs you to use your bank account - DO NOT USE CASH in any eBay transaction.
C)Any insurance purchased via a carrier goes to the seller not the buyer.
D)PayPal requires that the buyer be responsible for the cost of the return, which can be substantial when your package weighs in at 73 pounds!
E)Take pictures of the box before you open it, while you are opening it, and after to include the packing material - completely document anything you receive that is of value.
F)Copy the description from the website to include pictures and any correspondence before your purchase - DOCUMENT
G)A tip for returns - have the carrier reclaim the package based on the insurance claim. If they take possession they are responsible for the return or payout of the insurance funds. (Insurance was not paid in this case based on the poor quality of the packing).
H)Martin Logan has OUTSTANDING COUSTOMER SUPPORT. You heard it before, and it is true.
I tend to be very careful and thought that this purchase was reliable but was fooled by a shady ebayer - not sure who to trust now and am very concerned about receiving heavy items.
Some discrepancies in the description and what was received (if your interested):
1)Stated to be about 14 months old but the serial number indicated it to be manufactured in 06, 2) picture showed the original tag on the unit but was not there when arrived (why would a dealer remove it?), 3) stated that the spikes were not included but were when the unit arrived, and 4) stated that it will be very well packed but came in a very used and deteriorating box with random pieces of soft and hard foam (not nearly enough) and mostly sheets of paper (believe it or not). WHAT SORT OF DEALER DOES THIS?!!? Answer - one who got removed from eBay, or one who maybe wanted to get rid of a damaged unit.
I've been away even from this group because i was so bummed about this whole incident. I feel a little better now. Thank you for listening.
This happened in August and I am still upset. I actually had one of these little beauties in my home only to see it in agony and to loose it. I was so excited about finally getting a Depth; it was horrible to see it so damaged.
The unit was purchase on eBay. It was from a dealer and i asked enough questions to feel confident. It may have arrived damaged because of the ridiculous packaging, which i won't describe because you may think i am exaggerating, or the unit may have already been damaged.
Upon attempting to contact the seller, i learned that he had been suspended from eBay. To make a long story short, after a very agonizing and stressful period, my funds were recovered via a PayPal claim.
So, I want to share some experience and points based on this transaction.
A)The seller's location is that of an actual ML authorized dealer but selling under a different company name, which i learned only after speaking to ML support and after returning the sub.
B)DO NOT TRUST PAYPAL to recover funds - use a credit card!! PayPal always directs you to use your bank account - DO NOT USE CASH in any eBay transaction.
C)Any insurance purchased via a carrier goes to the seller not the buyer.
D)PayPal requires that the buyer be responsible for the cost of the return, which can be substantial when your package weighs in at 73 pounds!
E)Take pictures of the box before you open it, while you are opening it, and after to include the packing material - completely document anything you receive that is of value.
F)Copy the description from the website to include pictures and any correspondence before your purchase - DOCUMENT
G)A tip for returns - have the carrier reclaim the package based on the insurance claim. If they take possession they are responsible for the return or payout of the insurance funds. (Insurance was not paid in this case based on the poor quality of the packing).
H)Martin Logan has OUTSTANDING COUSTOMER SUPPORT. You heard it before, and it is true.
I tend to be very careful and thought that this purchase was reliable but was fooled by a shady ebayer - not sure who to trust now and am very concerned about receiving heavy items.
Some discrepancies in the description and what was received (if your interested):
1)Stated to be about 14 months old but the serial number indicated it to be manufactured in 06, 2) picture showed the original tag on the unit but was not there when arrived (why would a dealer remove it?), 3) stated that the spikes were not included but were when the unit arrived, and 4) stated that it will be very well packed but came in a very used and deteriorating box with random pieces of soft and hard foam (not nearly enough) and mostly sheets of paper (believe it or not). WHAT SORT OF DEALER DOES THIS?!!? Answer - one who got removed from eBay, or one who maybe wanted to get rid of a damaged unit.
I've been away even from this group because i was so bummed about this whole incident. I feel a little better now. Thank you for listening.
or just drive to the location and and pick it up. another option for people who are bizzy is a private courier service these guys are sometimes very reasonable and will hand deliver an item.
