Hello,
Long time lurker, first time posting.
I purchased some Electromotion ESLs used and discovered that I had a broken support bracket on one. I sent pictures by email to [email protected] on April 18th. I received a reply on the 23rd requesting my shipping address to send a replacement part along with an instruction PDF. Great! So incredibly kind of ML to extend support to me given I'm not the original owner. I responded the same day and have not heard back since. I have sent followups once a week since and checked my junk folder.
The phone number says they are currently only communicating through email. Wondering if anyone else is having trouble reaching Martin Logan for support?
Thanks
Long time lurker, first time posting.
I purchased some Electromotion ESLs used and discovered that I had a broken support bracket on one. I sent pictures by email to [email protected] on April 18th. I received a reply on the 23rd requesting my shipping address to send a replacement part along with an instruction PDF. Great! So incredibly kind of ML to extend support to me given I'm not the original owner. I responded the same day and have not heard back since. I have sent followups once a week since and checked my junk folder.
The phone number says they are currently only communicating through email. Wondering if anyone else is having trouble reaching Martin Logan for support?
Thanks