Sambob2
Well-known member
Hi,
Just received my new DDRS memory, 3 - 1 GB sets to replace the 1 GB I currently have. I'm running Windows XP. My computer was purchased new on May 2008. Prior to changing the memory, I updated the BIOS.
Swapping the memory should be a no brainer as far as I am concerned; particularly after the rep at Dell assured me they would "drop right in".
Well they did not "Drop right in" and did not work. I mean physically they fit, but when I started the computer I did not get a display on my monitor at all. So I figured, let me put the old memory back in and see if it boots up, whaallaa, it does. There’s something about the new memory that my computer does not like or cannot recognize.
When I called Dell, the first thing they suggested is that they connect me to a specialized technician to help me remedy the problem for $49 dollars. I said no way, I bought this memory brand new (supporting Dell products thru Dell, rather than a third party) assured they are compatible with my system. He said we cannot help you. I said, is there someone else I can talk to. Sure I will connect you to my manager. I asked the manager if they could verify that Dell sold me the correct memory for my PC, he said yes it is correct and should work. He suggested technical support to me for $45. When I refused to pay for the technical support, the manager said the same thing as the first guy did almost verbatim! I said no way, I want to return these for a refund. They connected me to a customer service person who asked me for the order number and did not recognize it. So she said I would have to call back tomorrow and speak to someone to arrange a return and refund. Ok, but there's one problem, the number she gave me is listed in the manual as the employee purchase program...?!
By the way, I could barely understand any of them.
My question is: Does anyone know what might be amiss here? Is there something I have to change a setting on in the setup or bios to recognize or accept this new memory? If not maybe Dell knowingly sold me incompatible memory so they could generate money for technical support. Hate to speculate but I am p'd off. I really hate getting on the phone for any call to any of those pc companies.
Thanks for listening, I appreciate any tips you can give me on what to look for.
Just received my new DDRS memory, 3 - 1 GB sets to replace the 1 GB I currently have. I'm running Windows XP. My computer was purchased new on May 2008. Prior to changing the memory, I updated the BIOS.
Swapping the memory should be a no brainer as far as I am concerned; particularly after the rep at Dell assured me they would "drop right in".
Well they did not "Drop right in" and did not work. I mean physically they fit, but when I started the computer I did not get a display on my monitor at all. So I figured, let me put the old memory back in and see if it boots up, whaallaa, it does. There’s something about the new memory that my computer does not like or cannot recognize.
When I called Dell, the first thing they suggested is that they connect me to a specialized technician to help me remedy the problem for $49 dollars. I said no way, I bought this memory brand new (supporting Dell products thru Dell, rather than a third party) assured they are compatible with my system. He said we cannot help you. I said, is there someone else I can talk to. Sure I will connect you to my manager. I asked the manager if they could verify that Dell sold me the correct memory for my PC, he said yes it is correct and should work. He suggested technical support to me for $45. When I refused to pay for the technical support, the manager said the same thing as the first guy did almost verbatim! I said no way, I want to return these for a refund. They connected me to a customer service person who asked me for the order number and did not recognize it. So she said I would have to call back tomorrow and speak to someone to arrange a return and refund. Ok, but there's one problem, the number she gave me is listed in the manual as the employee purchase program...?!
By the way, I could barely understand any of them.
My question is: Does anyone know what might be amiss here? Is there something I have to change a setting on in the setup or bios to recognize or accept this new memory? If not maybe Dell knowingly sold me incompatible memory so they could generate money for technical support. Hate to speculate but I am p'd off. I really hate getting on the phone for any call to any of those pc companies.
Thanks for listening, I appreciate any tips you can give me on what to look for.
