pjoseph
New member
New member here to Martin Logan
Audio has been something I have enjoyed as a hobby over the last 12 years, I have read only good things about Martin Logan speakers and subs.
I just purchased 2 dynamo 500 subwoofers and I am very disappointed with the build quality.
I purchased two of them online one of the boxes looked beat up some and had 3 holes in the box obviously not the manufacturers fault. I closely inspected the speaker inside to see if there was any damage in the same area as the holes and did not find any.
I next took off the grill and I found 3 small air bubbles under the black ash finish, also around the silver ring that surrounds the speaker I noticed another long air pocket at least an 1” long. I feel that these air pockets will only get bigger over time!
On to the second subwoofer I remove the grill and notice on the inside of the silver ring that I can see a small piece of the subwoofer surround is pealed up right by the screw this is another thing that I feel will only get worse with time, also on another piece of the surround I notice a scuff mark.
Yes I know these may sound like minor things and they are under the grill If I saw these minor imperfections before I purchased them there is no way I would buy them not even for half the price.
Now I can return the one with the damaged box for a refund but I don’t want my money back, I want a new Sub built correctly for the same price, but they are out of stock. The other sub I don’t believe I can get a refund on only exchange, warranty issues have to go through the manufacturer.
Any advice on how to handle this issue would be greatly appreciate
Thanks in advance
Audio has been something I have enjoyed as a hobby over the last 12 years, I have read only good things about Martin Logan speakers and subs.
I just purchased 2 dynamo 500 subwoofers and I am very disappointed with the build quality.
I purchased two of them online one of the boxes looked beat up some and had 3 holes in the box obviously not the manufacturers fault. I closely inspected the speaker inside to see if there was any damage in the same area as the holes and did not find any.
I next took off the grill and I found 3 small air bubbles under the black ash finish, also around the silver ring that surrounds the speaker I noticed another long air pocket at least an 1” long. I feel that these air pockets will only get bigger over time!
On to the second subwoofer I remove the grill and notice on the inside of the silver ring that I can see a small piece of the subwoofer surround is pealed up right by the screw this is another thing that I feel will only get worse with time, also on another piece of the surround I notice a scuff mark.
Yes I know these may sound like minor things and they are under the grill If I saw these minor imperfections before I purchased them there is no way I would buy them not even for half the price.
Now I can return the one with the damaged box for a refund but I don’t want my money back, I want a new Sub built correctly for the same price, but they are out of stock. The other sub I don’t believe I can get a refund on only exchange, warranty issues have to go through the manufacturer.
Any advice on how to handle this issue would be greatly appreciate
Thanks in advance