Ok guys, i have been following this and need to jump in. First, given the short time he had them and the question of when the dent could have occured outside of his view, we are opting to replace both given the good relationship that we have with his dealer and trust of their staff. if it is so obvious a dent, it certainly wouldn't been boxed in the first place, so someone, somewhere did knee/kick something.
BUT, there is something being said here that needs clarity on and is something I believe I have talked about before. ML does full QC of each part and then the full assembly against ONE reference so unit to unit variance is very small. In this day and age with much more consistent parts and a fully vetted assembly and measurement system, we do not match pairs to each other as all pairs are matched to a "best", otherwise there is a potential of drift to occur and pairs made at different times may sound different from each other. The reason we ask to match with another is we do our best to match grain of the veneers. In the old days, yes, it was more critical because of the cruder assembly methods, bigger variances in components like caps and woofers, it was more important, but now, it is not the case. Otherwise, a service situation would be impossible to support and afford as both speakers would have to be shipped back, essentially remanufactred, thus making warranty and after warranty service horribly expensive and virtually impossible. Remember this, a B&W or a Wilson would send a new driver out to repair their top speakers if something is blown so our stance on this is the norm. Looking outside our industry, would Bugatti give you a new car if some engine component failed? No, a perfect replacement part would be put in. Now, if someone has on older pair we may recomemnd pair replacement, but if it is a fairly new pair, a single part, of course built to meet a single standard, would be sent.
Thanks.
