Diamonds
Well-known member
Greetings -
Here is the situation; I sold a Musical Fidelity KW DM25 DAC/Transport Combo to a person in London in mid March. This is a two piece CDP and it had to go in to separate boxes. He asked they be sent USPS so I obliged. They both cleared customs about the end of March.
One cleared customs but was not getting delivered. One cleared customs and was attempting to get delivered but neither where getting delivered.
The buyer then went to the main post office hub in London and was able to pick up one of the two pieces.
About 2 weeks ago the USPS put a search on the other piece. They said they probably won't have a response for 30 working days. Ouch right!!
The USPS rep calls me back a few days later and asks for the weight of the package and a new address because it keeps coming back undeliverable. So I email the seller and ask for the address. It turns out it was being sent to a business but he did not include the business name in the address (up to this point the buyer has been very patient and respectful of the problem).
I then immediately write the buyer and let him know they found the package so he says he will give me another week but then he wants his money back. I say ok we will see what happens this week.
He writes me yesterday demanding his money back. I call the post office and they say it will take at least another 17 to 25 business days to get an answer (got to love the efficiency of the US government).
I email him and ask him to call me. He calls me and asks for his money back. I tell him that I will not give him his money back until the USPS gives us an answer on where the CDP is because he gave me the wrong address. He then tells me the address was correct. I then told him he gave me names to deliver to not a business so the post office could not deliver it.
This is when I get angry. He starts to tell me how he runs 2 software companies and tells me how much money he has as some sort of threat. He then tells me 1 more week and then it has to be settled. My response will be the same in 1 more week if I have not heard from the USPS but ok.
If he would have given a complete address he would have had both pieces a month ago.
That was really long winded but my question is:
How would have you handled this? How would you handle this moving forward?
I am never sending any stereo equip overseas ever again.
Here is the situation; I sold a Musical Fidelity KW DM25 DAC/Transport Combo to a person in London in mid March. This is a two piece CDP and it had to go in to separate boxes. He asked they be sent USPS so I obliged. They both cleared customs about the end of March.
One cleared customs but was not getting delivered. One cleared customs and was attempting to get delivered but neither where getting delivered.
The buyer then went to the main post office hub in London and was able to pick up one of the two pieces.
About 2 weeks ago the USPS put a search on the other piece. They said they probably won't have a response for 30 working days. Ouch right!!
The USPS rep calls me back a few days later and asks for the weight of the package and a new address because it keeps coming back undeliverable. So I email the seller and ask for the address. It turns out it was being sent to a business but he did not include the business name in the address (up to this point the buyer has been very patient and respectful of the problem).
I then immediately write the buyer and let him know they found the package so he says he will give me another week but then he wants his money back. I say ok we will see what happens this week.
He writes me yesterday demanding his money back. I call the post office and they say it will take at least another 17 to 25 business days to get an answer (got to love the efficiency of the US government).
I email him and ask him to call me. He calls me and asks for his money back. I tell him that I will not give him his money back until the USPS gives us an answer on where the CDP is because he gave me the wrong address. He then tells me the address was correct. I then told him he gave me names to deliver to not a business so the post office could not deliver it.
This is when I get angry. He starts to tell me how he runs 2 software companies and tells me how much money he has as some sort of threat. He then tells me 1 more week and then it has to be settled. My response will be the same in 1 more week if I have not heard from the USPS but ok.
If he would have given a complete address he would have had both pieces a month ago.
That was really long winded but my question is:
How would have you handled this? How would you handle this moving forward?
I am never sending any stereo equip overseas ever again.