Good customer service (worth the premium?)

[wipper snapper]

Follow up to my last post regarding finding a problem with one of my Summits.
I called the salesman I have worked with for sometime at the local Sound Advice (now a tweeter company) and told him about the discovery. He came over to the house that afternoon and quickly realized what I was talking about. A brief phone call to Martin Logan and the necessary part is on its way. The part arrives in a few days, the salesman returns to the house and makes the repair in our living room. Being in a serviced based business myself I truly appreciated the man's efforts and the prompt resolution of the problem.

 

[Joey_V]

Wow.. that's some service! Glad it turned out ok for you!

What was the problem with your Summits anyway?

Joey

 

[roberto]

Follow up to my last post regarding finding a problem with one of my Summits.
I called the salesman I have worked with for sometime at the local Sound Advice (now a tweeter company) and told him about the discovery. He came over to the house that afternoon and quickly realized what I was talking about. A brief phone call to Martin Logan and the necessary part is on its way. The part arrives in a few days, the salesman returns to the house and makes the repair in our living room. Being in a serviced based business myself I truly appreciated the man's efforts and the prompt resolution of the problem.

Hola and welcome to the club. That is why we all are with the sound of ML. Again, welcome to the club. Happy listening.
Roberto.

 

[wipper snapper]

What was the problem with your Summits anyway?

Joey

I believe someone else on the forum had the same problem; they even posted pictures of the repair. It was a circuit board for the panels, power suppy maybe??

 

[dyazdani]

I surely think good customer service is worth the premium. Unfortunately, I've found that the premium often times does not come with the level of service one expects.

 

[Craig]

Here's the thread for replacing a defective amp module in a Summit. I was offered other options for repair but prefered to do this one myself. It's has been singing nicely with tube power ever since.

http://www.martinloganowners.com/~tdacquis/forum/showthread.php?t=2090