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Jeff, I contacted our service manager who assured me that Ron as been in touch with you on June 5th -- if that's not the case, please let me know and I can reach out again to see what the issue is. Typically our small service team gets back to each and every request in a reasonable amount of...

A few years ago we took the shop "offline" so we can handle orders easier. It was never a truly automated system; things were slipping through the cracks and customers weren't getting served properly. The service team decided best to handle calls directly for any accessory products (shirts...

Watch Peter in action at CES talk about the subs: http://www.youtube.com/watch?v=1CZlUuNJJSo&feature=player_embedded These are still 7-9 months out, in fact the 3 we took (one on display with black ash top and two playing with walnut tops on the CLX demo) to the show were the first hand built...

Well...I've tried my best to answer the questions that I could -- but as a reminder, I only answer questions that I know, and refuse to speculate on things I don't know. It's clear that no matter what I post, it's not enough, so I'll kindly and respectfully direct you to call MartinLogan...

Good suggestion, I've advised our management team to consider doing that with any future pricing decisions. Thanks, ~Justin

Sorry you feel that way Rich -- change is hard, for everyone. I'm proud we've been able to create products that more people can afford like the Motion Series, that have ridiculously good performance vs competitors at those price points, while still maintaining our high-end electrostatic products...

I've laid out the facts from Rob who's been at this for 21 years, and while we could continue this "debate" forever, I'm afraid this is as much information as I can provide you on the subject. Thanks and agreed, I wasn't expecting so much detail! I will pass this along to Rob. ~Justin

Rich, it looks like from the picture he's set up correctly when comparing speakers by keeping left/right consistent and not putting one pair flanking an inside pair: [ETHOS] [MONTIS] [------------] [ETHOS] [MONTIS] So the speakers should be at the same distance apart, respectively, from the...

Thanks for being patient as I gathered up some information regarding panel pricing & answers to questions about materials. All roads on my quest for knowledge led me to Rob Zimmerman. For those that haven't had the pleasure of meeting Rob, he's been working at MartinLogan for 21 years, led the...

Hey Zaphod, I'm not sure when you called, but I just talked to the service team and we indeed do have a discount program in place, and they asked you give them a call to discuss -- from what I understand there are several different scenarios and options and each case is different. If you like...

Well color me shocked, Rich. Like I've repeatedly said, I'm not going to address materials pricing (because I'm not the authority) and will let those in "the know" answer that instead because ultimately whatever I say is just my speculation, and you all know what I feel about people that...

"...for this particular model [Logos], ML will offer a discount program to upgrade to a current model center channel. You can contact our sales team at 785-749-0133 for more details if you have a Logos." I don't understand what else there needs to be. Do you want me to write up a press release...

You know what, I saw these and I think they are really cool. I haven't heard them yet but hope I get a chance at CEDIA this year if they will be there. ~J

Contradicts...I think you mean, corrected. So you should post the corrected information from now on Rich. Even I make mistakes *gasp* so try to put together what I know you know is not meant to be deviant on my part, please. Right, as a result of the manufacturing move, prices did not change...

As far as I know this is the ONLY model we can not service or replace the panel. I've been more than transparent about that, and our sales and service team as even offered an EXTENSIVE discount, much cheaper than the cost would be to service, to get a replacement model. ~Justin

Get off my lawn you kids! Come on Rich, if I had it my way we would have made a kick-ass powered computer speaker years ago instead of the little cheap-o computer speakers that are out there now -- but alas, the product development team has their own ideas. I guess that's because I spend 9-10...

I just *love* being called a liar on the internet, so just for fun, I looked up the previous thread where I say (or rather quote Rob Zimmerman, our Operations Manager) on March 4th, 2010: "Service panels will continue to be hand-built here in Lawrence, KS. That might change at some point in the...

As promised I'm posting the response from our Director of Inside Sales & Product Management. ---------------------- Dear Valued MartinLogan owners, I would like to take a moment to add to the discussion concerning the recent price increases of some of our service parts and components. For...

You make good points, and if I had pricing information upfront I would have posted it, but to be completely honest, that's not even something that's in my view here at work. I've requested to "know what's going on" but it doesn't always work that way, unfortunately. As a side note, I don't...

The service manager is on vacation this week and I haven't received a response. But when Scotty Wenzel returns and I have information (instead of just making something up, which I don't think you want) I'll post it, like I said in my last post. Thanks! ~Justin