Recent Martin Logan service experience

Hey guys, and gals,

Life is good!

The New Martin Logan still has many of the old employees.

I recently needed my Prodigy power supply replaced. One was bad and the other a bit weak.

Dana was immediately responsive by email:bowdown:, gave me detailed instructions, with pictures, to truly isolate the real problem and then got the replacement parts right to me. :rocker:

We had several pleasant and informative emails back and forth, and a nice long telephone conversation.

He is very knowledgeable, and very willing to do what it takes.

My Prodigy are a bit over three years old, and all was covered under warranty.

Life is good!

Bruce

Good to hear Bruce !

With all the recent negativity , its good to hear some positive !

Very cool. I have odysseys so it is good to hear that folks there still have the know-how to deliver and support the older models. Thanks.

On another note - how is the sunfire tube pre?

I recently had a very similar experience with Dana regarding my Prodigys. I was so impressed with the service I mailed him a personal gift as a token of gratitude.

Dana - if you're listening out there, check the mail room today. Thanks again!

C.A.P said:

With all the recent negativity , its good to hear some positive !

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That's the thing...all the recent negativity is purely speculation...the real proof is in the eating and ML still serves the best meal around...so to speak.

Dave/Tim, please delete the last post and ban the troll.

I did it Bernard.

That's funny, now it looks like Bernard is calling DrJRapp a troll.

Ah - but who'd win in the fight, Rich?

Jerry. Hands down. Bernard is much too nice to win in a fight.

Yup - Bernard really is nice, isn't he? Too nice. Suspect, I always think

He's very fussy, though.

User211 said:

Yup - Bernard really is nice, isn't he? Too nice. Suspect, I always think

He's very fussy, though.

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You really want me to take off the gloves? Nah, you guys are too nice !

Fussy? Yeah, I have been accused of that before...my unipivot head does not like to scroll from side to side.

Rich said:

That's funny, now it looks like Bernard is calling DrJRapp a troll.

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Yeah, apologies my good doctor. I was going to delete my post, but if I did now Rich's post would not make sense, and I know that Rich would have none of that.

There was a damn troll who was posting crap all over this board.